This is the second time I have utilized Spiker and I have not been disappointed. I initially worked with the company through Groupon but scheduled a follow up visit after being extremely pleased with the outcome of the first cleaning. We had brand new carpet when we moved in two years ago, but two lab who love to shed and use my carpet as a scratching post for their backs lol. The aforementioned leaves a ton of hair and pet grease that are difficult if not nearly impossible to get out. The carpet looked FANTASTIC after they were done, but almost better was the customer service and great attitude that came with it. I was given a kind follow up reminder after six months and decided to go for it because of the service and great price. Gary came out this last time and was amazing, friendly and knowledgeable about his trade. He gave me the options and kindly worked with me far above what he should have to. My carpets look SO much better, and I left the visit with another great feeling about the company. He was so kind, even leaving a small treat for my daughter for snack (Gary, if you ever read this you were totally her favorite when she came home and found those crackers lol). We will definitely be keeping the follow up appointment in six months and always recommend you to anyone who asks… its nice to still find the small town service and great results in a growing company 🙂Sarah W.