Wow! Not what I expected at all. Brian showed up on time and was full of energy happy to work. He made me and my wife feel very comfortable with his knowledge of the service he was to provide. I actually learned somthing. my wife and I had planed on just a simple cleaning of the family room and kids room and had a budget in mind. We happly payed for more after we seen what came out of the carpets we thought were already pretty clean. We ask him to do the whole house and were very happy with the results. With two children and a third on the way in July we wanted a clean floor. That is exactly what we got. I have recomended Brian to my neighbors and family. I will be using him from now on for all my floor cleanings.